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Frequently Asked Questions

  • How do I embed videos within a document?

    While in most cases, your Acadia documents will be made up of text, Acadia does support the integration of video content within a document.

    Here's how to add a video to your document:

    Within your document, as you update it, you will see a WYSIWYG editor for creating your copy.  From the WYSIWYG menu, click the Insert Video button.


    A menu will appear, asking you the type of video you wish to add to your Document. You will have two options for adding your video:

    1. Embedded Video: This will add the video directly into the Document. For this, you will need the embed code for your YouTube or Vimeo video. Once you have the appropriate embed code, paste it into the Enter a Video Embed Code box, and then click OK.
    2. Link to Video: This allows you to add a traditional hyperlink to a video. To add it, select the appropriate Protocol drop-down, then fill in the URL to External Video and Link Text fields.  When finished, click OK to add your video link.
  • How do I find an archived document?

    To find an archived Document within Acadia, select Reports, then from the By The Numbers report, select Archived.

    This will show you all of the archived Documents.

    To re-activate an archived Document, click into it from the Archived report, and when the Document loads, click the Activate icon from the actions bar at the top of the screen.

  • How do I reset my password?

    To reset your password, click on the link labeled Forgot Password? on the login screen. If this link does not appear on the login screen next to the login button, contact your site administrator for assistance.

    Once you click on Forgot Password?, the Reset Password screen will load. Enter your username in the text box and click Continue.  You will receive an email with a link to reset your password.

  • How do I see how many users have acknowledged a document?

    Within Acadia, documents can be flagged to require acknowledgement by a user.

    To determine the success rate of these acknowledgements, we've included an easy to find and run report inside Acadia.

    To find the report, click Reports, then, via the menu on the left, click Acknowledged.

    Upon clicking, you should see a report listing all acknowledgeable reports, and their current percentage of completion.

    You may also "star" Acknowledged on the Reports screen to add it to your Reports dashboard.

  • How do I see user feedback?

    To view user feedback to your Documents within Acadia, click Reports from the Acadia home page, and from the Reports menu on the left, select Recent Feedback.

    This will display the most recent user feedback to your Acadia Documents.

  • How do I see what's in Workflow?

    Workflow is the process which all documents must pass through in order to become viewable by users. Workflow allows for a proper review of each document by specific groups defined during the document creation process.

    There are two ways to view what documents are currently in Workflow.

    To view all documents within Workflow

    Click on Reports from the Acadia home page. Choose the By The Numbers report. You'll see a listing of how many Documents are available within Acadia, including how many are within Workflow. Click the listing for In Workflow for a full breakdown.

    To view all of your documents within Workflow

    Click on Manage from the Acadia home page. The listing for In Workflow will list which of the documents you have generated are currently within Workflow.

  • How do the filters on the Documents screen work?

    Within Acadia on the Documents screen, different filters are available to sort and search through the documents available to a user.

    These filters include items such as Location, Department, and Role.

    By default - no filters are applied on the Document screen. This will show a user any/all of the documents they have access to. The documents are sorted by relevance.

    As filters are applied, they work in conjunction.

    For example - if a user chooses Role: Security, and Department: IT, it would show the documents that apply for both Security AND IT.

  • What is the difference between Groups and Collections?

    Groups and Collections, while similar in name, serve different purposes in Acadia.

    Groups are relative to users.  Users are added to groups to gain access to specific documents or collections.

    Collections relate to documents. A collection groups documents together to determine who can view or take action on a document, as well as providing pre-set workflow and owner options.