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Submit a Support Ticket


SAi is committed to providing the best user experience in Acadia.  

Should you experience issues with Acadia, our customer support team is ready to help.

To request support for Acadia, please fill out the following form.


Please consider the following when defining the support case priority:

Critical priority support issues include:

  • Website outages which leave Acadia completely unavailable in any fashion
  • Authentication failures which may prevent users from accessing the system
  • All or most of your Acadia document data is unavailable

High priority support issues include:

  • Time-sensitive issues
  • Errors that cause highly-visible disruption to the Acadia site or rendered documents
  • Acadia outages for which a workaround exists
  • Authentication failures which may prevent users from accessing the system, for which a workaround exists

Medium priority support issues do not have a strict deadline for resolution and do not severely impact the access and use of Acadia.