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Welcome to the Acadia Support Center

We are committed to your success. Browse the Support Center to answer any questions that you may have!
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Your valuable feedback can help us improve Acadia. Your suggestion will be forwarded to the Acadia Product Team.
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As part of our commitment to your success, we are offering hands-on courses that cater to each role within your organization.
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If you have any questions, concerns or issues, our Acadia Support Team will be available to assist you.
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Frequently Asked Questions

All FAQs
  • How do I embed videos within a document?

    While in most cases, your Acadia documents will be made up of text, Acadia does support the integration of video content within a document.

    Here's how to add a video to your document:

    Within your document, as you update it, you will see a WYSIWYG editor for creating your copy.  From the WYSIWYG menu, click the Insert Video button.


    A menu will appear, asking you the type of video you wish to add to your Document. You will have two options for adding your video:

    1. Embedded Video: This will add the video directly into the Document. For this, you will need the embed code for your YouTube or Vimeo video. Once you have the appropriate embed code, paste it into the Enter a Video Embed Code box, and then click OK.
    2. Link to Video: This allows you to add a traditional hyperlink to a video. To add it, select the appropriate Protocol drop-down, then fill in the URL to External Video and Link Text fields.  When finished, click OK to add your video link.
  • How do I find an archived document?

    To find an archived Document within Acadia, select Reports, then from the By The Numbers report, select Archived.

    This will show you all of the archived Documents.

    To re-activate an archived Document, click into it from the Archived report, and when the Document loads, click the Activate icon from the actions bar at the top of the screen.

  • How do I reset my password?

    To reset your password, click on the link labeled Forgot Password? on the login screen. If this link does not appear on the login screen next to the login button, contact your site administrator for assistance.

    Once you click on Forgot Password?, the Reset Password screen will load. Enter your username in the text box and click Continue.  You will receive an email with a link to reset your password.

  • How do I see how many users have acknowledged a document?

    Within Acadia, documents can be flagged to require acknowledgement by a user.

    To determine the success rate of these acknowledgements, we've included an easy to find and run report inside Acadia.

    To find the report, click Reports, then, via the menu on the left, click Acknowledged.

    Upon clicking, you should see a report listing all acknowledgeable reports, and their current percentage of completion.

    You may also "star" Acknowledged on the Reports screen to add it to your Reports dashboard.

  • How do I see user feedback?

    To view user feedback to your Documents within Acadia, click Reports from the Acadia home page, and from the Reports menu on the left, select Recent Feedback.

    This will display the most recent user feedback to your Acadia Documents.